This week we have Coach Shannon Goodwin with us sharing her thoughts on how to be a great Manager if you tend to be diplomatic and you have got to drive some results!
Take it away, Shannon!
“If you are a Manager who tends to be diplomatic, that is often an indicator that you have high interpersonal sensitivity and that you easily and effectively build positive relationships across the organization. These are valuable skills!
For Managers who have the strength of diplomacy, there are times when driving results and confronting performance issues can be a challenge. Here are a few ideas to keep in mind if you’re one of them:
Use your natural ability to build positive relationships! Understand individual motivators and match mission-critical business projects to the people who will be motived by them.
Learn as much as you can about your people– their motivators, career goals, skills and talents. That way, when you need to assign a project or task to drive results, you can look for opportunities to match the people on your team with the projects that will be motivating for them!
If the task or project isn’t that exciting or inspirational, recognize and emphasize the value that the task or requirement brings to the company, clients, or the bottom line.
The key here is to be genuine and not to try to put the proverbial ‘lipstick on a pig’ or over represent the excitement or attraction of the task if it isn’t there.
Make performance goals as clear as possible.
Most of us have heard about the importance of having SMART goals. Whenever possible, apply the SMART framework with your team to make sure that their performance expectations are clear.
When we have SMART goals, it becomes much easier to assess whether or not they were achieved.
When someone didn’t meet expectations, have a candid conversation with them to find out what happened.
Most people who are high in diplomacy are not as eager to have these conversations. Whether we’re comfortable with them or not, it is often helpful to prepare ahead of time and to use an approach that will facilitate a constructive conversation. Below are some tips that you can use to prepare:
- Plan what you want to say ahead of time; practice aloud and/or write down a few bullets to help you remember your key points. Stay factual and avoid being accusatory or judgmental.
Be in a state of curiosity and inquiry; ask open-ended questions. Listen and breathe. Reiterate what you heard.
- “Mary, the XYZ report was due on Monday. I didn’t see the report in my inbox. What happened?”
- “So, you wanted to get the report done and you were traveling back from China when your laptop battery died before you had a chance to send it?”
Reiterate the business need. Let the person explore and own the solution. Encourage multiple options.
- “The XYZ reports need to be submitted by Monday so that we can accurately report the metrics to corporate and ensure all of the commissions are counted before they go to payroll.”
- “What could you do to avoid this in the future and ensure that the XYZ report is submitted in time?”
- “What else could you try?”
- Set a time to follow up, if needed.
- “When would you like to follow up on this?”
- “Would you mind sending me a calendar invite for that?”
Thank you, Shannon!!