Last week we considered the stages of teams (forming, norming, and storming). Did you peg where your team falls?
Whether you are working at creating norms or are in the middle of a storm, collaboration (one of the conflict management techniques) is a great way to bring the team together.
Here is what Terry suggests:
“Collaboration holds the promise of a win-win outcome, which is more creative and robust than solutions we might be able to come up with on our own. While we often talk about the virtues of collaboration, actually doing it is often more challenging than we think.
Below are seven steps to collaboration along with key tools and techniques that leaders can use to facilitate a group through collaboration.
- Raise the Conflict Issue– Be willing to surface and name the issue. Once you do, we can move to the next step.
- Get Curious– Holding an attitude of curiosity enables us to move away from defending our own position to exploring other’s perspectives with an open mind.
- Identify Underlying Concerns– We may think that we understand the root of the issue – but often times we are incorrect or have partial understanding. On Terry’s blog, he has some best practices on how to do this, which will help you move to greater awareness.
- Develop a Shared Purpose Statement– This is the essence of collaboration – we move from having my concerns and your concerns to our concerns. Create common goals to rally around. This sets the stage for creative brainstorming.
- Generate Solutions– All parties work together to brainstorm solutions that can meet all the needs, address the concerns, and reach the goals defined in the Shared Purpose. And, be sure to use brainstorming rules to avoid premature judgment of ideas.
- Rank the Options and Agree on the Best Solution that Works for Everyone– Using the brainstormed list of solutions, rate each idea based on how well it meets the Shared Purpose criteria. Decide on a decision making process as a group. This could be consensus with qualification or a formal process such as Kepner-Tregoe Decision Analysis.
- Devise a Plan for Implementation and Evaluation– The hard work of collaboration can really pay off at this step, since you have strong alignment and support for the plan of action. Take advantage of the momentum from the collaborative exercise to quickly develop an implementation plan to see the fruit of your labor!”
How can you use collaboration this week to either bring team unity or to help resolve a conflict?