So, I’ve Got a New Boss

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You got the job!!!! Congrats!

Which also means you’ve got a new boss. And there is that question in the back of your mind… what kind of boss will they be?

Micro-manage-y? Super hands off? Some type of balance between the two? Way too invested? Kind of aloof?

You know there is a chance for all of them.

And some people are great at expressing their expectations and others are not.

So, with that in mind, we’ve got a couple of suggestions on some types of conversations you may want to have.

First, learn about how you guys will be meeting.

  • Do you have weekly standing meetings?
  • Do you have meetings as things come up?
  • What’s their preference for how to schedule meetings?

Next, learn about their expectations on hearing about how things are going.

  • Do they want status updates? How often?
  • Do they only want to know when something has been completed?
  • Do they want these updates in meetings … or via email … or do they just want to be able to see what they need to in the tracking system you guys have?

Then, learn about how they want to be communicated with as issues arise.

  • Do they want to know as soon as you know there is a problem?
  • Do they want you guys to strategize on how to fix it together?
  • Do they prefer you to come to them with a strategy on how to fix it and they confirm?
  • Or, do they want you to try to fix it first and then come to them?

Let us know how these questions help you structure your new relationship with your boss- or if you have any additional tips you’ve found helpful during this exciting / fun/ and stressful transition time!

That Moment When You Need Someone To Go The Extra Mile

That Moment When You Need Someone To Go The Extra Mile

We know it all too well. You gave the new project to Joe to run because you needed his expertise to really knock this one out of the park!

You don’t just want Joe to “work” on the project, you want him to invest in the project and do what you’ve seen him do so well.

But, HOW do you actually get Joe to do that on this project?

This week, we’ve got Coach Bill Koch with us to share some of his best insights.

So, without further adieu…

Screen Shot 2017-05-31 at 10.48.00 PM“I often work with clients on the fast track. They have been ‘rock star’ individual contributors with deep expertise, domain knowledge, and amazing abilities to get things done. That track record for great performance gets rewarded with promotion into positions of management and leadership where one is expected to motivate and inspire a team. And this is right where some of the best and brightest people feel stuck – often for the first time on their fast-paced career trajectory.

In coaching conversations, I often receive questions and quotations such as:

  • ‘I know how to perform, but not how to lead.’
  • ‘I feel more comfortable doing than leading.’
  • ‘Management would be fine if it weren’t for all the people problems.’
  • ‘This is hard…I’m not sure I want this.’

Beyond such anecdotal indicators, I have analyzed data from a large body of client 360° evaluations with feedback data collected from Bosses, Peers, and Direct Reports. Among 50+ business competencies that are measured through this 360 instrument, these are among the most frequently rated as Opportunities for Development:

  • Getting Work Done Through Others
  • Motivating Others
  • Managerial Courage
  • Developing Direct Reports
  • Directing Others
  • Building Effective Teams

See the theme here? It’s about leading others. How to manage Direct Reports is one of the toughest challenges because it’s often new to us. Think of leadership skills as an underdeveloped muscle. We need training and exercise – maybe a personal trainer too.

Even more challenging – how do we get a Direct Report to “step it up” and go the extra mile? Should we use a carrot or a stick? Do we demand and command, or can we inspire and attract people to provide peak performance? The answer is “yes” – depending on the situation. It’s art and science. And new leaders need to practice becoming nimble and able to use multiple methods depending on the business need.

What does great leadership look like in your organization? When were you inspired to do your best work? Think of those experiences as you consider what you ask of your team. How can you inspire and motivate your Direct Reports to do the extraordinary?

There are times when leaders must make critical decisions in the face of looming deadlines, limited resources, and organizational demands. These events call for swift action. Think “military threat” kind of situations. The leader takes charge. But this behavior must be reserved for critical situations. “Command and Control” is not for daily use.

Great leadership is about developing people, building a team, and fostering a caring connection that transcends the workplace and the work at hand. It means making a personal investment in others. And it pays dividends in the form of commitment to the company from people who feel a part of the organization. It’s because the leader makes them feel welcome, valued, and appreciated.

What can you do to ‘step it up’ if you expect more from your Direct Reports?

  • Frequent 1:1 developmental conversations
  • Taking a personal interest in your Direct Reports
  • Making sure the work you assign is meaningful
  • Setting clear goals and objectives with your Direct Reports
  • Welcoming feedback on your leadership performance
  • Fostering a supportive team environment that’s friendly – maybe even fun!
  • Recognizing great contributions in front of other members of the team
  • Rewarding good work at the time it is performed

Leaders who invest more effort in these areas will find that their team is in step and capable of doing great work. Your Direct Reports want some autonomy to do things in their own style. The leader is responsible for setting the expectations and objectives so that individuals can flourish in a way that contributes to objectives you establish for the team.

Ask yourself if you’re creating an environment that makes people want to go the extra mile to perform at their best for your organization.

Communicating for Results

Communicating for Results

Have you ever talked to someone and thought you all walked away clear on what needed to happen … and then it didn’t happen?

We can all probably think of a time like this.

As you are working to hit your yearly goals, we have Coach Steve Schmitt with us sharing some tips on how to communicate more clearly with your team!

Thanks, Steve!

Screen Shot 2017-05-12 at 1.05.58 PM.png“The key to achieving performance personally and professionally is repetition.

I think the best quote to illustrate what we all know to be true but sometimes don’t full acknowledge is by George Bernard Shaw that says, “the biggest problem with communication is the illusion that it has happened.”

Just because we said something does not mean that they heard, understood, or agreed specifically. What’s the solution? I have three tips for you:

1) Communicate your messages many times through different methods. This can be through different mediums, in different venues, or with different words. This is where Leaders really get a chance to make a difference.

When you communicate your messages about your goals and results, be sure to be very specific, succinct, and simple.

2) Make sure to lead with what’s in it for them (why should they care or want to listen?). It’s extremely common to lead our conversations with what we want and the fact is – people take action when they know how they will benefit from it!

A helpful lens to use when we communicate our goals and desired results is that we are actually marketing. The essence of marketing is getting people to take the action we desire, and good marketing communicates the benefits to the buyer. Another way of looking at this is we’re getting buy-in. Let’s motivate our Team to produce the best results they are capable of by getting them to want to.

3) Our biggest and best communication medium is our actions, Your Team is listening to your actions (many times more so than your words), so let’s act in congruence with our marketing messages (oops, I mean business communications). To modify a saying from Ghandi, “be the action you wish to see in the organization”. Your actions are your words, your appearance, your expressions, your mannerisms, your behaviors, and oh yeah, your actions.

Let’s think of it this way, three simple words caused shampoo sales to skyrocket – “wash, rinse, repeat”. Do you think maybe we can cause performance to skyrocket if we “communicate, act and repeat”?”

This week, try out some of Steve’s tips and let us know what worked for you!

Continuing You in 2017

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So, do you have your 3 words you want to use to describe yourself this year?

If you’re curious about what we’re talking about, check out last week’s post here.

What we know is that having a goal (these three words) is awesome – and to actually make things happen, we need some actions we can commit to.

Ready to start?

Step 1: Look at your calendar and pick a time each month (for an hour) that you can block to take the time to reflect on YOU

  • Strive for consistency, such as the last Friday or the first day of each month
  • Send yourself a re-occurring invite for that time each month through December

Step 2: Take each of your three words and ask yourself, what is one thing I can do between now and the next reflection time to start to see progress?

Step 3: WRITE IT DOWN. Put it somewhere you’ll see so it doesn’t get lost in the shuffle of life!

Need some places to start?

  • Maybe you want to hit new goals this year …
    • Define one of those and talk to your Manager about it in your next 1×1
  • Or you want to finish a 10k …
    • Decide on the month you want to race and choose which race you want to do (AND maybe even register for it!)
  • Or maybe you want to start an herb garden …
    • Take some time to choose a couple of herbs you want to start with

Then, when you have your blocked time next month, ask yourself some questions about these words. For example:

  • How am I seeing change in these areas?
  • What more can I do?
  • Who do I need to talk to in order to make that happen?
  • What is the next step or thing I can do before next month?

Excited for YOU in 2017?

Us too!

Be sure to share your words with us. We’d love to know!

The Election and Your Team

The Election and Your Team

WHAT AN EMOTIONAL WEEK.

Regardless of which political candidate you supported in the recent United States election – YOU. HAVE. HAD. A. WEEK.

Your team is likely filled with extremely strong thoughts and emotions (both positive or negative or a confusing mix of both). And sometimes, it feels like tension is so high that it could explode if a pin poked it.

What is a Manager to do?

In times like these, one of the most important roles you play, as Manager, is to hold your team together.

How?

Give your individual members of your team the space to talk it out, if and only if they want.

If they want to – choose to ask and actually listen without judgment. Something that often plagues us is judging (or assuming) and not asking, and really being curious about others and their thoughts.

The goal should not be to change opinions, but to allow people to really share their opinions /struggles /thoughts /challenges. These skills can be helpful when talking about the election and in your daily work.

Need a place to start?

First, make sure this is a 1:1 conversation.

Second, ideally this conversation takes place where the person you are talking to is comfortable and relaxed. This is not the time to corner them in the crowded break room or over the water cooler with their peers!

Third, the key is to NOT to argue or ‘fix’ their opinion if you don’t agree with their thoughts. This is the place to give your direct report the space to share their thoughts and ideas. In fact, don’t even say what you think unless they ask you.

Here are some conversation starters:

  • I’ve noticed I haven’t heard your voice as often in meetings during the last week. What’s up?
  • I remember you mentioning your support of [insert political candidate here that you’ve ACTUALLY heard them mention that they support]. What is intriguing to you about them?
  • I’ve noticed recent posts you’ve made on (Facebook, Twitter, Snapchat) around the election. What’s been coming up?

Choosing to mention what you are seeing (noticing or observing) and then asking a very open-ended question inviting your direct report’s opinion is extremely powerful.

This may be a new approach for you! So, try it out and let us know what you think!

Finishing Out Strong

Finishing Out Strong

Do you remember back in January of 2015 when we asked you what 3 words you wanted to use to describe 2015?

I know January feels like FOREVER ago! As we are starting the process of wrapping up 2015, pull out (or think back!) to those three words.

How’d you do?

We’ve got a couple more weeks – what do you need to do to finish out this year strong?

Maybe there’s a conversation you’ve been putting off – prep for it and have it!

There is that ONE pile on your desk that you’ve been claiming your going to get to eventually – organize it!

Whatever that thing is that you’ve been putting off for the last week or two (….or three….) commit to doing it in the next week.

There is no reason to leave something hanging around from this year.

Commit. To. Doing…. That’s how we can continue to push ourselves to be better than we currently are!