Have you ever talked to someone and thought you all walked away clear on what needed to happen … and then it didn’t happen?
We can all probably think of a time like this.
As you are working to hit your yearly goals, we have Coach Steve Schmitt with us sharing some tips on how to communicate more clearly with your team!
“The key to achieving performance personally and professionally is repetition.
I think the best quote to illustrate what we all know to be true but sometimes don’t full acknowledge is by George Bernard Shaw that says, “the biggest problem with communication is the illusion that it has happened.”
Just because we said something does not mean that they heard, understood, or agreed specifically. What’s the solution? I have three tips for you:
1) Communicate your messages many times through different methods. This can be through different mediums, in different venues, or with different words. This is where Leaders really get a chance to make a difference.
When you communicate your messages about your goals and results, be sure to be very specific, succinct, and simple.
2) Make sure to lead with what’s in it for them (why should they care or want to listen?). It’s extremely common to lead our conversations with what we want and the fact is – people take action when they know how they will benefit from it!
A helpful lens to use when we communicate our goals and desired results is that we are actually marketing. The essence of marketing is getting people to take the action we desire, and good marketing communicates the benefits to the buyer. Another way of looking at this is we’re getting buy-in. Let’s motivate our Team to produce the best results they are capable of by getting them to want to.
3) Our biggest and best communication medium is our actions, Your Team is listening to your actions (many times more so than your words), so let’s act in congruence with our marketing messages (oops, I mean business communications). To modify a saying from Ghandi, “be the action you wish to see in the organization”. Your actions are your words, your appearance, your expressions, your mannerisms, your behaviors, and oh yeah, your actions.
Let’s think of it this way, three simple words caused shampoo sales to skyrocket – “wash, rinse, repeat”. Do you think maybe we can cause performance to skyrocket if we “communicate, act and repeat”?”
This week, try out some of Steve’s tips and let us know what worked for you!